Who we are
LandedIQ is operated by MTL Co., Ltd., based in the Republic of Korea. Questions about this policy or your data can be sent to support@landediq.app.
Information we collect
- Email and account information used to create an account, sign in, provide beta access and communicate with you.
- Product and shipment data you enter or upload, including SKU details, product descriptions, origin, costs, quantities, weights, selling prices, HTS codes, freight, insurance and margin settings.
- Alert and interest information such as watched HTS codes, product-count range and beta signup source.
- Technical and campaign information such as page, device category, session identifiers and UTM or advertising attribution parameters.
How we use information
- Provide HTS lookup, tariff alerts, landed-cost calculations and saved workspace features.
- Authenticate accounts, protect the service and troubleshoot errors.
- Respond to support and data-correction requests and send service or beta-access communications.
- Measure product usage, advertising performance and conversion rates.
- Improve calculation workflows and prioritize product development.
Service providers
Account, form and workspace data are stored using Supabase infrastructure. Privacy-focused site analytics are provided through Plausible. Google Ads conversion tracking may record that a signup or relevant action occurred so advertising performance can be measured. These providers process information under their own contractual and privacy obligations.
Payment information
LandedIQ offers a free plan and a paid subscription of $29/mo. Payments are processed by Stripe, Inc. LandedIQ never receives or stores payment-card numbers. Card details are entered on a checkout page hosted by Stripe and are held by Stripe under its own privacy policy. From that process LandedIQ stores only a Stripe customer identifier, a subscription identifier, the subscription status and the current billing-period end date, so that the account can be granted or withdrawn access. Your email address is shared with Stripe so that receipts can be issued. No subscription begins without a separate checkout that you complete yourself; nothing is charged automatically.
How long we keep data
We keep account and workspace information while your account is active or as reasonably necessary to provide the service, resolve disputes, protect security and meet legal obligations. Beta-interest and alert records may be retained until you unsubscribe or request deletion.
Data access and deletion
You may request access, correction or deletion of your personal information by emailing support@landediq.app. We may need to verify the request before acting on it. Service emails and marketing emails include applicable opt-out controls.
Product and shipment data
Product and shipment information is used to provide the requested workspace calculations and related support. Do not upload information that you are not authorized to use or disclose. Data submitted through the beta may also be used in de-identified or aggregated form to identify workflow errors and improve product coverage.
Security and international processing
We use reasonable technical and organizational measures to protect information. Because LandedIQ and its service providers operate internationally, information may be processed outside your country. No internet service can guarantee absolute security.
Changes to this policy
We may update this policy as LandedIQ develops. The date at the top of this page identifies the latest version. Material changes will be communicated through the service or by email when appropriate.